Scope
This policy applies to purchases processed directly by VAIXIA LTD or by payment partners acting for VAIXIA, including supported Vaibry purchases.
Purchases made through Apple App Store or Google Play billing are subject to the applicable store refund rules and must usually be requested through that store.
Digital Content
Vaibry may allow users to buy and sell digital books. Because digital content can be accessed immediately, refund eligibility may be limited after a book has been accessed, downloaded, consumed, or otherwise delivered.
Eligible Refund Requests
VAIXIA may approve a refund when:
- A duplicate charge was made for the same purchase.
- A technical issue prevents access to purchased content and VAIXIA cannot resolve it.
- A purchase was unauthorized and sufficient evidence is provided.
- VAIXIA is required to refund the transaction by law, payment rules, or platform rules.
Requests Usually Not Eligible
Refunds are usually not available when:
- The purchased digital content has already been accessed or downloaded.
- The buyer changes their mind after purchase.
- The request is made after the review period without a valid reason.
- The issue relates to a third-party app store purchase that VAIXIA cannot refund directly.
Review Period
For direct purchases, contact VAIXIA within 7 days of the transaction. VAIXIA will review each request based on the payment channel, product status, content access status, fraud checks, and applicable rules.
How to Request a Refund
Email victor@vaixia.com with:
- Your name and contact email.
- Order ID, transaction ID, or receipt.
- Purchase date, amount, and payment method.
- The reason for the refund request.
Processing Time
Approved refunds are usually returned to the original payment method. Processing time depends on the payment provider, bank, card network, or app store involved.
Cancellations
If VAIXIA introduces subscriptions or recurring services, users will be able to cancel future renewals through the app, website, app store, or payment channel where the subscription was started.
Contact
Refund and cancellation questions can be sent to victor@vaixia.com or raised by phone at +95 9 777 247 222.